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Harness emotional intelligence – enhance self-awareness, inspire others, and drive positive change.



Emotional Intelligence
“Great Leaders move us. They ignite our passion and inspire the best in us. When we try to explain why they are so effective, we speak of strategy, vision, or powerful ideas. But the reality is much more primal: Great Leadership works through the emotions.” – Daniel Goleman.
People with high Emotional Intelligence (EI or EQ) can monitor their own, as well as other people’s emotions, and use that information to guide their thinking and actions. EI closes the gap between intent and what you want to do, and action or what you do.
A manager’s day is difficult to plan out generally on a daily basis let alone plot it out-to-the-minute precisely. So how do we conquer our day, how do we get all our tasks done effectively and efficiently? With some careful planning, some great time management and delegation skills, that’s how.
Outcomes
At the end of this course the participants should be able to:
- Unlock the power of emotional intelligence to motivate your team
- Assess your emotional intelligence with the EIQ16 questionnaire
- Tune into your self-awareness and see yourself as others do
- Become a change catalyst and help others embrace the transition
- Influence and build rapport with a wider network of people
What to expect
This course will equip you with the tools to harness emotional intelligence (EI) for more effective leadership. You’ll explore the key components of EI, assess your own emotional intelligence, and understand how self-awareness and self-management impact leadership effectiveness. Through interactive discussions and practical exercises, you’ll learn how to build rapport, influence others, and become a more resonant leader. By the end of the course, you’ll have a clear roadmap for using emotional intelligence to foster motivation, improve team dynamics, and drive positive change in your organisation.
Who is this Emotional Intelligence Course for?
This course is designed for leaders, managers, and professionals looking to enhance their emotional intelligence (EI) to improve team dynamics, foster stronger relationships, and drive better results in their organisations.
How will this Emotional Intelligence course help me?
By completing this course, you will:
- Strengthen your leadership capabilities by mastering emotional intelligence principles
- Enhance your ability to motivate and inspire your team by creating a positive emotional environment
- Develop greater self-awareness and emotional control to lead with confidence and authenticity
- Improve interpersonal skills to build stronger relationships with peers, direct reports, and stakeholders
- Become a more effective leader by adapting your style to meet the needs of your team and organisational goals

“But also the programs were fabulous because they are really practical. It’s not just here’s how you use it. It’s really about how you embed it into your everyday work life which is what I like about it.”

“A HUGE thank you for the OneNote training that I completed. Having completed courses previously, I was expecting similar basic content and a struggle to say engaged. I was pleasantly surprised by Marys knowledge and ability to engage all attendees from beginners through to more advanced users, covering a range of skills, including more advanced use scenarios. I learnt a lot and have already applied many of the skills that I learnt.”

“As a school Principal, I greatly value practical training that delivers immediate and measurable improvements in productivity. The “Working Sm@rt with Microsoft Outlook” workshop facilitated by Priority Management exceeded all expectations.”

“The workshop was great and very helpful. Simply explained, useful information and good tools! I will use the skills i have further developed and use the tools provided to my benefit!”

“Enjoyed the session and got a few great tips and better ideas on managing emails and tasks thanks so much.”

“The course and facilitator were great and therefore was served well. I learnt so many new things. Our facilitator was a great teacher. Very knowledgeable, spoke at a good pace.”

“I thought it was great! Probably one of the best trainings we’ve had at our face-to-face.”
“I am very happy with the content, how Brendan facilitated the training etc. Everything was concise, meaningful and respectful.”

“Brendan was awesome, I liked the way he made the training engaging and interactive although it was virtual. One of the very few virtual trainings I have enjoyed”
“I was hesitant on how much I could learn on an 8 hour outlook course but the course exceeded my expectations and I was surprised by how much I took away from the course.”

“Went into the course thinking I would learn a few tips on using MO more efficiently, came out with a breakthrough on how I could be the high performer I want to be and still have a life.”

“The Australian Chamber Orchestra has engaged Priority for 15 years to conduct Outlook training, which is considered an important component of our induction process to assist with productivity. It’s always a pleasure to liaise with Priority Management. As a participant, I found the online workshop to be informative, educational, fun, and engaging.”

“Great, clear delivery from facilitator, easy to understand, kept my interest and focus throughout the course.”

“Mary was very knowledgeable on the material and able to answer any queries quickly and effectively, there are many strategies that I took from the training that will allow me to build on previous knowledge and be more effective working within Outlook.”

“Such a great course. Thoroughly enjoyed the training and learned so many new things that I know will benefit both myself and the organisation.”

Learn more about Emotional Intelligence course
What Is Emotional Intelligence?
Examine the four core elements of emotional intelligence across both personal and social competencies.
Learn how the leaders mood and behaviour significantly impacts the team culture and results.
Resonant Versus Discordant Leadership
Being a leader is hard, so it’s important to understand the impacts of different leadership styles on people and results:
- Learn the differences between resonant and discordant leadership
- Identify the core behaviours of each style
- Create a plan for building your capability as a resonant leader
The Importance Of Self-awareness
There are two types of self-awareness – internal and external – and both are important.
Internal self-awareness identifies how aware you are of your own emotions, strengths and weaknesses.
External self-awareness identifies how aware you are of how you are being perceived by others.
The Johari Window
Use the Johari Window to build greater self-awareness.
The Skills Of Self-management
Self-awareness is critical to becoming a better leader, but it also requires self-management. Your ability to manage your emotions & responses and your motivation to develop your own skills are all part of self-management.
Managing Others
Using emotional intelligence to manage your relationships with others is the final piece of the puzzle.
Format
- This is 1-day program that can be delivered face-to-face or as a virtual program (MS Teams)
What’s Included
- Comprehensive Learning Guide
- Interactive Sessions
- Self-Assessment
- Expert Guidance
- Certificate of Completion

