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Master difficult conversations and cultivate respect, build assertiveness, and communicate with clarity and confidence.
Magic Ways of Having Difficult Conversations
In the workplace, a difficult conversation is one in which you must manage emotions and information in a sensitive way to deal with a workplace issue. A difficult conversation may involve topics you don’t want to talk about, situations where you’re not sure what to say, conflicting opinions, circumstances where the outcome is uncertain or discussions which make you feel uncomfortable.
However, having these conversations need not be as difficult as we think. By employing the concept of radical candour, you can build the skills and confidence you need to have these conversations respectfully and effectively.
Outcomes
At the end of this course the participants should be able to:
- Explain the importance of speaking with respect
- Examine your personal behavioural and communication preferences
- Adapt your communication style to suit your audience and speak more assertively
- Employ techniques to help build your assertiveness over time
What to expect
This course provides an engaging mix of interactive activities, self-assessments, and practical techniques that empower you to handle workplace challenges with greater ease. Expect lively discussions, real-world scenarios, and tools you can immediately apply to your professional interactions.
We also focus on building your confidence to face conversations you might have avoided in the past, enabling you to foster healthier, more productive workplace relationships.
Who is this Magic Ways of Having Difficult Conversations Course for?
This course is designed for professionals at all levels who want to navigate workplace challenges with confidence and respect. Whether you’re a team leader, manager, or an individual contributor, if you find yourself avoiding difficult conversations or struggling to communicate assertively, this course is for you.
How will this Magic Ways of Having Difficult Conversations course help me?
This course equips you with the tools to:
- Approach sensitive topics with clarity and respect
- Build stronger, more transparent workplace relationships
- Address conflicts and misunderstandings proactively
- Cultivate a reputation for being both empathetic and assertive
- Improve your overall communication skills, positively impacting your personal and professional growth
“A HUGE thank you for the OneNote training that I completed. Having completed courses previously, I was expecting similar basic content and a struggle to say engaged. I was pleasantly surprised by Marys knowledge and ability to engage all attendees from beginners through to more advanced users, covering a range of skills, including more advanced use scenarios. I learnt a lot and have already applied many of the skills that I learnt.”
“Thanks for putting on such amazing training sessions for our employees over the past 2 weeks, we have had incredible feedback about how valuable they found the Outlook training and how great a facilitator Dani is. One employee reached out saying it was the best training she has ever done, which is a testament to how good the content and facilitators are!”
“Such a great course. Thoroughly enjoyed the training and learned so many new things that I know will benefit both myself and the organisation.”
“As a school Principal, I greatly value practical training that delivers immediate and measurable improvements in productivity. The “Working Sm@rt with Microsoft Outlook” workshop facilitated by Priority Management exceeded all expectations.”
“Thank you Jackie so much again for putting together such an insightful presentation. As I mentioned, the feedback so far has been really positive and a few people I have spoken to in the office today have already made some tweaks to their default settings. Your presentation skills were some of the best I’ve seen, and I was impressed with how you were able to navigate between screens despite the technical challenges. Thank you again!”
“Working with Priority Management as an organisation, [I’ve learned] that it’s not actually about the computer programs. It’s about the way in which you use those to work together.”
“Brilliant presenter, kept the session engaging. Very knowledgeable without overloading”
“Nicky was very knowledgeable and made sure everyone was comfortable with before going on to the next stage. Nicky’s interaction with us was amazing as she explained things well and nothing was a problem for her if someone needed help.”
“Enjoyed the session and got a few great tips and better ideas on managing emails and tasks thanks so much.”
“Brendan was awesome, I liked the way he made the training engaging and interactive although it was virtual. One of the very few virtual trainings I have enjoyed”
“They’re always there to support you and they’ve even made the Most staunchly paper driven people challenge what they do and find a way to be paper light, if not paper gone.”
“The workshop was great and very helpful. Simply explained, useful information and good tools! I will use the skills i have further developed and use the tools provided to my benefit!”
“Mary was very knowledgeable on the material and able to answer any queries quickly and effectively, there are many strategies that I took from the training that will allow me to build on previous knowledge and be more effective working within Outlook.”
“Nicky had had obviously prepared well and had customised the training for our unique needs. She made learning fun and delivered the content at the perfect pace.”
“I had no idea of how much I didn’t know. This is a game changer for efficiency and organisation.”
Learn more about Magic Ways of having Difficult Conversations course
What Makes Conversations Difficult?
Identify the kinds of conversations you may need to have in your organisation and examine the aspects that can make those conversations difficult. Identifying what makes conversations is the first step towards making them easier.
Recognising When To Have Difficult Conversations
Ignoring difficult conversations is usually worse than the discomfort of having them. While you may avoid temporary discomfort, you are usually creating a longer-term problem. Look at why fear can inhibit your ability to be assertive and prompt us to avoid those conversations.
Assess Your Assertiveness
Complete a self-assessment to determine where you see yourself on a scale from passive to assertive to aggressive. Once you identify your strengths and development areas you can start to build your assertive capability.
Positive Intents That Can Have Difficult Outcomes
One of the biggest challenges with difficult conversations is we all have different perspectives. Going into a conversation without understanding the other person’s perspective can often have disastrous consequences. Look at ways to identify the other person’s perspective and use that to show empathy.
Embracing Radical Candour
Breakdown of radical candour to have difficult conversations. The notion that if you care personally but still challenge directly you can have conversations that address issues in a way that is respectful and positive.
Ways To Roll Out Radical Candour
Look at six different techniques for utilising radical candour in your conversations. Begin to develop strategies to personalise these techniques and make them work for you.
Format
- This is 1-day program that can be delivered face-to-face or as a virtual program (MS Teams)
What’s Included
- Comprehensive Training Materials
- Interactive Sessions
- Expert Guidance
- Practical Exercises
- Certificate of Completion